1419 West Broadway Oviedo, FL 32765 (407) 365-3035 (800) 881-3035

HELP

We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at (800)881-3035.
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Every Internet order you place with us will be charged a sales tax of 7%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.
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  • Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
  • If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (800)881-3035.
  • We are also unable to accept cancellations or change requests via e-mail.
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We are happy you’ve chosen us to send your special gift.

We understand when you make a selection; you anticipate a gift that is just as pictured. While we strive to do that, please understand that floral design creates art. Just as not two paintings, sculpture, etc. are alike; no two floral arrangements are exactly alike.

Each designer has her own style of making each arrangement. It is normal and should be expected that the completed arrangement will be slightly different from the picture. Please note the adjective “slightly” as our designers are both professional enough and trained to almost exactly reproduce arrangements shown. In fact, we are quite often secretly graded on our ability to reproduce what is pictured – within an allotted range of variation.

Still….each arrangement will have slight variation due to the designer but also due to variations in flowers due to season, color availability, etc. Further, the shades of color may vary due to the light used in the photography. Also, there is variation in how each of us sense colors. Additionally, we cannot stock every container or vase or flower pictured. So, at times similar containers or flowers or greens will be substituted, within the quality standards set forth by Teleflora.

So, the completed arrangement will be - and should be expected to be - slightly different from the picture. HOWEVER, please rest assured that our floral designers have both training, talent, and years of experience to make sure the final floral arrangement will have the intended artistic impact of the arrangement pictured.

If you have questions about creative variation or substitutions, please call. We will be happy to talk with you. Our goal is to fulfill your wishes within our capabilities. If something is important to you, it is important to us. However, it helps us if you will tell us. For example, if we know that such and such flower has special significance to you and/or the recipient, then we know we MUST use it, even it it means delaying the order or we must work with you to determine suitable substitute or alternative solution.

Thank you for taking the time to read this and thank you in advance for understanding. We value our customers. Part of showing that value is being totally candid and ensuring you know as fully as possible what to expect.

We look forward to fulfilling your floral needs – and creating the right impact for the person or group you seek to enrich with your floral choice.

Your Floral Artists at Oviedo Florist
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We accept the following payment methods:
Visa
MasterCard
Discover/NOVUS
Diners Club
Carte Blanche
JCB
American Express
PayPal
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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.
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